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How to let your staff answer customers

Verified businesses can add staff who reply to customers as the business.

  1. In Talk, tap your profile icon (Your profile and away message) and find Your team.
  2. Type a staff member's email or phone number (they need a Swaeve account) and tap Add.
  3. They switch to your business's inbox above their chat list, and reply there.
  4. Customers see your business; you and your team see which staff member wrote each reply.

Staff see only customer chats (people who aren't in your contacts, or chats you share), never your personal ones.

To keep a chat from your team, open it, tap ⋯ and choose Stop sharing with team.

Staff can only send text: they can't delete, block, call or change anything for your business.

Still stuck? Sally can help, or hand you to a person.Ask Sally

Related

How to start a translated chat in Swaeve TalkChat with anyone in your own language; they read it in theirs.How to send a translated voice noteRecord in your language; they hear and read it in theirs.How to make a group chatGroups where everyone reads in their own language.How to make a voice or video callCalls in Talk are free. For live translation while you talk, use a Swaeve Meet meeting.